At Next Level Structural Landscaping, we’re committed to delivering high-quality, durable outdoor solutions with a focus on customer satisfaction.
This Service Policy outlines our standards and expectations for the services we provide, ensuring that every project meets the highest standards of craftsmanship, safety, and professionalism.
1. Our Commitment to Quality
We pride ourselves on providing exceptional structural landscaping services across Brisbane, Gold Coast, and surrounding areas. From timber fencing to retaining walls, every project is approached with precision and care, ensuring it not only meets but exceeds your expectations. Our craftsmanship and the materials we use are always of the highest quality, selected for durability, aesthetics, and sustainability.
2. Scope of Services
Next Level Structural Landscaping offers a comprehensive range of landscaping services. These include, but are not limited to:
- Timber Fencing – Durable, natural wood fencing for privacy, aesthetic appeal, and security.
- Colorbond Fencing – Low-maintenance, long-lasting metal fencing designed to withstand the elements.
- Cool Fencing – Stylish, modern fencing solutions with a touch of elegance and function.
- Glass Fencing – Transparent, sleek fencing for pool areas and open spaces where visibility is key.
- Concrete Retaining Walls – Strong and stable walls that offer support for landscaping and erosion control.
- Timber Retaining Walls – Attractive wooden walls that integrate seamlessly into natural outdoor spaces.
- Earthworks – Professional site preparation, excavation, and grading for landscaping and construction.
- Drainage Design – Custom drainage solutions to prevent water damage and ensure your landscape’s longevity.
3. Service Areas
We proudly serve the following areas:
- Brisbane West
- Brisbane South
- Brisbane East
- Gold Coast
If your location falls outside of these areas, please contact us to discuss potential service options.
4. Project Consultation & Design
We believe in a collaborative approach. When you reach out to us, our team will guide you through an initial consultation where we assess your needs and expectations. During this stage:
- We’ll listen to your ideas and requirements.
- Conduct a site visit to assess the land and environment.
- Provide design suggestions that align with your vision and the functionality of the space.
- Offer a transparent estimate that covers all potential costs and materials.
We ensure that every design is customized to fit your personal style, needs, and the characteristics of your outdoor space.
5. Pricing and Payment Terms
- Free Estimates: Our initial consultations and project estimates are provided at no charge.
- Fixed Pricing: We believe in transparent pricing. Once we’ve agreed upon the project scope and design, we’ll provide a fixed price estimate. Any changes to the project will be discussed, and a revised estimate will be provided before proceeding.
- Payment Schedule: A deposit (usually 20-30%) is required upfront before work begins. The balance is due upon completion of the project, unless otherwise agreed upon.
- Accepted Payment Methods: We accept payments via bank transfer, credit card, or other methods as mutually agreed.
Please note, we reserve the right to charge an additional fee for projects requiring major modifications or if extra costs arise due to unforeseen circumstances that were not previously discussed.
6. Project Timeline & Expectations
We strive to complete every project in a timely manner without compromising quality. Typically, projects are completed within 2-4 weeks, depending on scope and complexity.
Factors that may affect the timeline include:
- Weather conditions
- Availability of materials
- Client-requested changes during the project
We’ll keep you informed of the progress every step of the way and notify you if there are any unexpected delays.
7. Site Preparation
Before we begin any project, the area will be properly prepared. Our team will:
- Remove any existing structures that are part of the scope.
- Ensure that the site is clear of debris or obstacles.
- Take necessary precautions to minimize disruption to your property during the project.
In the case of extensive earthworks or excavation, we may require a site survey to ensure proper alignment and drainage.
8. Materials and Warranty
We use only high-quality materials that are selected for durability and aesthetic appeal.
- Fencing Materials: Whether it’s timber, Colorbond, or glass, all materials are sourced from trusted suppliers.
- Retaining Wall Materials: We use concrete, timber, and other sustainable materials designed to last for many years.
- Drainage & Earthworks: Our team uses the latest techniques and tools to ensure proper water flow and land stability.
Warranty: We offer a warranty for all our work, ranging from 5 to 10 years, depending on the service provided. This warranty covers defects in materials and workmanship under normal use. Any issues that arise due to external factors like severe weather, misuse, or neglect will not be covered under this warranty.
9. Maintenance and Care
Our designs are made to last with minimal upkeep. However, periodic maintenance can help extend the lifespan of your landscaping. We provide:
- Timber Fencing Maintenance: Regular sealing, cleaning, and checking for any wear and tear.
- Colorbond Fencing Care: Simple cleaning and rust prevention tips.
- Retaining Walls: Checking for signs of erosion and damage.
- Drainage Systems: Ensuring the system remains clear of debris to function properly.
We offer maintenance services as part of our after-care program, which includes regular inspections and adjustments to ensure your space remains beautiful and functional.
10. Safety Standards
Safety is our top priority. We follow all safety regulations and guidelines to ensure a secure working environment, both for our team and your property. This includes:
- Proper equipment usage
- Secure site barriers during work
- Adherence to local building codes and regulations
We also take environmental safety into consideration, minimizing our impact on the surrounding landscape.
11. Customer Satisfaction Guarantee
Our goal is to exceed your expectations with every project. If for any reason you are not satisfied with our work, please let us know within 30 days, and we will take the necessary steps to resolve any concerns. We stand by our work and are committed to ensuring your outdoor space is everything you dreamed of.
12. Cancellation and Refunds
We understand that circumstances can change. If you need to cancel or reschedule your project:
- Cancellation Before Start: If you cancel before the project begins, your deposit will be refunded minus any preparation costs.
- Post-Start Cancellation: If you cancel after work has commenced, we may charge for the work completed up to that point.
Refund requests for non-commencement will be processed promptly, but custom designs or special orders may not be eligible for a full refund.
13. Contact Us
If you have any questions regarding our service policies or would like to discuss your project in more detail, feel free to reach out. Our team is always here to assist and guide you.
Contact Information: Next Level Structural Landscaping
Email: nextlevelscapes@outlook.com
Website: https://nlslandscaping.com/
Social Media: Instagram
Thank you for choosing Next Level Structural Landscaping. We look forward to working with you and transforming your outdoor space into something truly extraordinary!